Contact Us
Have a question about our browser-based tools, encountered an issue processing a file, or noticed an outdated exam specification? We welcome direct communication from users, applicants, and developers. Reach out through our verified email addresses or the secure message form below.
How We Can Help You
Bug Reports & Technical Issues
If a file conversion fails, an export produces unexpected output, or a tool throws an error message, we want to fix it. Because TryDocsy executes client-side using browser technologies like WebAssembly and HTML5 Canvas, failures often stem from specific browser configurations or unusual document encodings.
When reporting bugs, please share your browser name, operating system, file format, and the exact on-screen error. Never send sensitive or confidential personal documents.
Reporting Outdated Exam Specs
Recruitment authorities and exam bodies (such as UPSC, SSC, IBPS, NTA, and state public service commissions) frequently release new notifications with revised photo dimensions, aspect ratios, or file size windows.
If any preset or requirement on TryDocsy does not match the latest official bulletin, send us the exam name and a link to the official notification so our editorial team can update it immediately.
New Tool & Feature Requests
We build tools based on real user needs. If you find yourself repeatedly struggling with a specific file format conversion, needing a custom aspect ratio crop, or wanting an offline PDF workflow that does not exist on the web, suggest it.
Send your suggestions to our product queue at features@trydocsy.com or select "Feature Request" in the form below.
Privacy & Security Questions
TryDocsy operates entirely in your browser without uploading files to remote servers. If you are an enterprise IT manager, researcher, or privacy auditor with questions regarding our client execution boundaries, local memory disposal, or service worker caching, we are happy to assist.
Review our technical privacy architecture on our dedicated trust and security pages for immediate verification details.
Direct Developer Support
TryDocsy is developed with an emphasis on speed, software reliability, and user autonomy. Unlike commercial platforms that hide support behind automated chatbots or call centers, inquiries sent to TryDocsy are reviewed directly by the developers maintaining our client-side processing libraries.
Security & Vulnerability Reports
Because all file transformations occur locally on your machine, TryDocsy maintains a minimal attack surface with zero backend document storage. If you identify a potential client-side issue or WebAssembly isolation bug, email hello@trydocsy.com with details so we can investigate promptly.
Verified Contact Channels
General Support & Bug Inquiries
For assistance, technical issues, spec corrections, and general feedback.
hello@trydocsy.comFeature Suggestions & Roadmap
Share workflows, new format converters, or tool enhancements you want built.
features@trydocsy.comCommunication Policy: TryDocsy does not operate telephone hotlines, customer service phone numbers, or outsourced call centers. Legitimate communication from our team originates exclusively from @trydocsy.com email domains and our verified social channel on X (@trydocsy).
We monitor submissions during standard business hours and typically respond within 1 to 2 business days.
Trust, Privacy & Editorial Standards
Before reaching out, check our documentation for detailed answers regarding how we handle data, maintain technical honesty, and cross-reference portal specifications:
Send Us a Direct Message
Complete the form below to submit a message directly to our team. Please choose the appropriate subject so your inquiry is routed to the right maintainer.